Refund Policy

CANCELLATION AND EARLY CHECKOUT POLICY

In case your plans change, ensure to inform in writing the cancellation/ amendments in a plan to Marco Polo Motor Inn Sydney for a refund of your deposit. The guidelines in this regard as under: The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In the case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.

Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for the original reservation.

Please note that if an online booking is modified or cancelled with the motor inn’s reservations Office/ Motor Inn’s sales office, it cannot be further modified or cancelled online.

The refund of the reservation done by the Marco Polo Motor Inn Sydney will be processed by the Motor Inn only and no refund admissible online.

In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).

Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on marcopolosydney.com.au without benefits/restrictions.

In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the motor inn for clarification.

Please note for the reservation of more than one room in that case all rooms are determined as “reserved nights”. For example, two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights applicable cancellation period is 72 hours.

REFUND POLICY

On cancellation of refundable booking, the refund processing will take time between two to four weeks to show the refund back on your credit card statement. The specified processing time is based on the billing cycle of your credit card company and the processing time of the bank. The refund depends on numerous factors such as the Marco Polo Motor Inn Sydney’s cancellation policy, time of cancellation and processing fees, etc. In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two to four weeks for the bank to process the refund and to show the refunded amount on your credit card.

NON-ARRIVAL TO THE MARCO POLO MOTOR INN (NO SHOW)

If you fail to arrive at the motor inn on the arrival date the entire reservation will be cancelled automatically by the Marco Polo Motor Inn Sydney and will be charged for the entire reservation. If you fail to check in on the first date but still continue your travel plan to stay at the motor inn, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

Shortened stay is subject to an entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the motor inn subject to the cancellation policy.

SPECIAL REQUEST

Please note that the Motor Inn neither guarantees nor liable to admit any request for amendment in the plan or any other special requests which shall be admissible subject to availability on arrival.

CONFIRMATION EMAIL

The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.

It is necessary to present the confirmation voucher to the motor inn on arrival. On failure to produce the confirmation voucher may result in the motor inn not honoring your reservation unless the motor inn is able to trace & match the excess in the reservation system.

PAYMENT SECURITY

It is important to know that whenever you provide personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.

Contact Us

42 Parramatta Road, Summer Hill, Sydney

Ph: 02 8880 8320

Email: bookings@marcopolosydney.com.au